Careers

As an employer of more than 1,200 people across the Midlands and East of England, we have an eye for talent and seek out candidates who will thrive in our positive, community-focused culture.

Please check our vacancies below for Longhurst Group. This includes: Friendship Care and Housing, L&H Homes and Spire Homes. For vacancies at Axiom, please click here.

If you can’t find a vacancy that suits you, sign up for our job alerts to be among the first to find out about our new opportunities. For further advice and support, see our helpful FAQs.

 

Equal, Diverse and Secure

We will treat all the information you provide us with in confidence, in line with our data protection policy. As an equal opportunities employer, we welcome applications from everyone - you can find out more in our equality and diversity policy and our ex-offenders policy. We actively support the Positive about Disabled People initiative.

If you are experiencing problems completing our online application form, please contact HR Shared Services on 01205 319623 or email us.

 

Reserve Workers

Salary

£7.83 per hour

Location

Across Warwickshire and Birmingham

Various Reserve Worker opportunities available across Warwickshire and Birmingham

£7.83 per hour and sleep-ins are also paid at £7.83 per hour.

Job Description

Application Form

Support Workers

Salary

£15,309.61 - £16,426 pro rata per annum

Location

Various Across Warwickshire

Support Workers

Personalisation / Supported Living / Residential

Warwickshire

Hours: Various hours available

Salary: £15,309.61 - £16,426 pro rata per annum, depending on experience

Reference Number: FCH245

Friendship Care and Housing (Friendship) supports vulnerable communities, families and individuals. Valuing equality and diversity is central to our mission, communicating and sharing power with our customers, our staff and the wider community. Our goals are services tailored to people’s needs and preferences, support that helps people to live fuller lives and neighbourhoods that are better places to live.

We are currently recruiting for flexible, enthusiastic and dynamic individuals to support individual service users with all aspects of their care within their own homes. Do you have previous experience with domiciliary support? Do you enjoy supporting individuals to achieve their personal goals and aspirations? Are you organised and like a challenge? If so, then this maybe the position for you.

Excellent communication skills are a must, with the ability to create good working relationships with colleagues and customers. The successful candidates will possess an NVQ level 2 in Health and Social Care or equivalent, or be able to demonstrate a willingness to undertake relevant qualifications as required by the organisation.

Working as part of a small team, you will ensure support is available as and when required. Therefore, you will be required to be flexible in working evenings, weekends and public holidays. Some personal care may be involved. Car driver essential.          

Please note that we require all successful applicants to take a literacy and numeracy test prior to, or on the day of the interview.

Please note that we do not accept CV applications and we will therefore disregard any CV’s that are sent directly to us.

Application Form
Job Description

Business Performance and Intelligence Manager

Salary

Up to £42,000

Location

Peterborough/Birmingham/Nottingham/Boston

Business Performance and Intelligence Manager

Salary: up to £42,000 per annum (starting salary subject to qualifications and experience)

Hours: 36.25 per week

Based: Peterborough/Birmingham/Nottingham/Boston

Reference Number: LG210

Do you want to work for a company where you can make a difference? 

About Us

Longhurst Group is one of the UK’s top 10 leading housing providers, providing more than 22,000 homes across the Midlands and the East of England. Passionate about delivering the best possible homes, services and care and support, the organisation has ambitious plans for the future and is constantly looking to grow. Everything we do is about helping people, enhancing their wellbeing and improving their lives.  

The Role

This is an excellent career opportunity to join the Longhurst Group at a time of significant organisational change and business transformation. The Group is currently seeking a Business Performance and Intelligence Manager to lead the Performance Team to deliver an excellent performance and business intelligence service to the operational services of the organisation, as well as the Board and Committee levels. 

The Longhurst Group covers a wide geographical area from across the East Midlands to Lincolnshire. This role has the option to be based in Birmingham, Boston (Lincolnshire), Nottingham, Peterborough or Rushden, and will include travel to our various other offices as part of this role. 

About You

This exciting opportunity is for an experienced Business Performance and Intelligence Manager with a preferred background of working in the housing or care and support sector.

You will possess a proven track record of high level performance reporting using specialist reporting software such as Power BI. You will support the business by leading the team in developing reports which provide accurate and timely data, from which the business can ensure that it is offering the very best service to its customers, as well as providing insight and intelligence to help the business in risk management and future proofing.

In helping to share innovative ways of presenting performance and performance management, you will have experience of relationship building and stakeholder management, as well as understand how to get the best from your team. You will be tenacious with a creative intelligence. This will provide you with the ability to problem solve, understanding the broader business needs.

With a strong performance background, your ability to keep an eye on the strategic direction and quickly understand systems and processes will ensure that you succeed in this role.

If you have a degree level education (or equivalent relevant training experience), hold a relevant professional qualification, plus a demonstrable track record of success as Business Performance and Intelligence manager, then please get in touch. 

Why Apply

At Longhurst Group we value and respect our people. We recognise that our success rests on the shoulders of committed staff and board members so we want to make sure that everyone feel supported and appreciated.

Being part of Longhurst Group means living our values. In it together, Heartfelt Service, Own it, Push the Boundaries and Fun and Fair. It is through our values we will continue to shape the future making a positive difference within our local communities, creating places where people want to live.

In return for your hard work and commitment, you’ll enjoy excellent employee benefits including training opportunities, from 25 days annual holiday plus 3 concessionary days and a competitive pension scheme, as well as working for a welcoming team within a great organisation. 

How to Apply

If you are reading this and believe you have what it takes to become our Business Performance & Intelligence Manager, please visit https://careers.longhurst-group.org.uk/careers. and apply now by sending your CV and a covering letter to apply@longhust-group.org.uk.

To download a copy of the job description please click here

For an informal chat about the role, contact Diane Raphael, Corporate Quality Assurance Manager, on 01205 592027.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. Proof must then be provided by day one upon successful candidature.

Closing Date: 29th March 2019 at noon

Interview Dates: 15/16 April 2019, location to be confirmed.

Support Workers - Trinity

Salary

£15,309.61 – £16,426 pro rata per annum

Location

Shirley, Solihull

Support Workers

Extra Care

Location: Shirley, Solihull

Various Hours Available

Salary: £15,309.61 – £16,426 pro rata per annum, depending on experience

Reference Number: FCH296

Are you interested in the lives and experiences of older people within our communities?

Do you value their stories and recollection of a life lived, and the person who now needs a bit more help and time to do the things they need to do?

Would you like to be part of a team that provides care and support to older adults living in their own home? Are you trustworthy, confident, reliable and interested in helping people to stay as independent as they can?

Extra Care is about delivering sessional support and care to older people within their home whilst adhering to their wishes and maintaining meaningful relationships.

We are willing to consider people who may have a preference for weekend working, mornings or evenings. This would include bank holidays.

If you wish to find out more please email maria.hanman@longhurst-group.org.uk   

We offer an excellent Employee Benefit package including generous annual leave, pension scheme and training opportunities. If you are passionate, warm, motivated and a good team player, we would like to hear from you.

*Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement in accordance with the Equality Act 2010.

Job Description

Application Form

Please note that we require all successful applicants to take a literacy and numeracy test prior to, or on the day of the interview.

Please note that we do not accept CV applications and we will therefore disregard any CV’s that are sent directly to us.

ICT Technical Support Analyst (Temp) LG212

Salary

Up to £23,970

Location

Boston

ICT Technical Support Analyst (Temporary – Up to 12mths)

Based: Boston                               

Hours: 36.25 per week (Monday–Friday)

Salary: up to £23,970 pa (starting salary subject to qualifications and experience)

Reference Number: LG212         

             

An opportunity has arisen to join the ICT Service Desk Team within Longhurst Group.

The Service Desk is responsible for delivering high quality ICT support to members of the Longhurst Group by applying proven techniques and procedures to facilitate the solution of incidents and problems.

 

The candidates will need to possess excellent customer service skills, plus a good overall knowledge of current Microsoft operating systems and office applications. Paired with the ability to grasp technical concepts quickly and easily is our emphasis on your personality, drive and communication skills.

 

The candidates will be expected to:
 

  • Provide a high quality professional service to users by ensuring that all incidents and service requests are correctly logged, documented and prioritised

 

  • Effectively communicate progress and updates to the end user, promoting self-service where appropriate

 

  • Be methodical in their approach to problem solving and troubleshooting

 

  • Minimize disruption to the end users’ work activities by taking personal responsibility and accountability for work undertaken by the team

 

  • Interpret, diagnose and resolve incidents and complete service requests within agreed service level timeframes, as agreed with the end user

 

  • Provide technical advice and application support to users and colleagues by continually updating your understanding of ICT Services. This includes the bespoke solutions the Longhurst Group use within the company
     

  • Be open to learning through both work based learning and private study.

 

In return for exceeding expectations, we will commit to developing your career alongside your own goals.

 

To download a copy of the Job Description please click here

 

Closing Date 25 March 2019      

Interview date  2 April 2019         

Customer Engagement Team Officer

Salary

Up to £26,010

Location

Birmingham or Nottingham

Customer Engagement Team Officer

Salary: up to £26,010 pa

Hours: 36.25 hours per week

Based: Nottingham or Birmingham – To be confirmed

Job ref: FCH302

We have an opportunity to join our dedicated Customer Engagement Team.

As part of a team you will engage with customers, using innovative ways to gain their feedback and opinions, with the aim of using this to improve service delivery. You will facilitate Social Value projects working with partners and stakeholders where this achieves value for money.

We’re looking for someone who has experience of problem solving, particularly in finding solutions to help resolve complaints; including adhering to agreed timescales and delivering an excellent customer experience.

The key skills you’ll need to demonstrate will be:

  • Strong project management with previous experience of co-ordinating projects on time

  • Excellent verbal and written communication skills

  • A positive attitude and fantastic team work

  • The willingness to travel if necessary – Essential Car users allowance provided

To download a copy of the Job Descriptions please click here.

 

Closing date: Thursday 28th March (12 noon)

Interview date: Thursday 11th April 2019

 

Business Support Team Leader (Part-Time)

Salary

Up to £29,100 pro rata

Location

Nottingham

Business Support Team Leader (Part-Time)

Salary: up to £29,100 per annum pro rata (up to £16,858) (plus company car provision)

Hours: 21 per week (to be split over 4 days; working days and hours negotiable)

Based: Nottingham

Reference Number: LH212

 

An exciting opportunity has arisen to join our expanding Business Support Team. This new Team Leader role will help to shape and lead a team that delivers a centralised administration service across Longhurst Group. We are in the process of enhancing the existing Business Support service that we offer to colleagues, so this is a fantastic time to make a real difference.

Working closely with the Business Support Manager, you will help to lead the team, ensuring that a first class service is delivered at all times through the use of team training, regular quality checks and monitoring of team and individual performance targets. 

With your understanding of how to bring out the best in people, you will provide exceptional leadership to the team, while building strong relationships with colleagues across Longhurst Group.

We are looking for someone who is customer focused, able to positively manage change and who can demonstrate the following:

 

  • A ‘fun but fair’ attitude, with strong and effective leadership skills and the ability to inspire others

  • Excellent knowledge of Microsoft Office, including word processing, formatting, inputting, editing, retrieving, copying and data analysis

  • The ability to use your initiative and be proactive in making decisions

  • Great communication and exceptional organisational skills

  • The ability to problem solve and identify continuous service improvement

 

In return for your hard work and commitment, you will enjoy great employee benefits and excellent training and development opportunities.

A pro rata monthly car user allowance is applicable to this role, due to the requirement to manage staff at different office locations; ad-hoc travelling will be required.

For an informal chat, or for more information, please contact Gina Goncalvez on 01933 415274.

Please not, previous applicants selected for interview need not apply.

To download a copy of the Job Description please click here

Closing date: 7th April 2019

Interview date: 18th April 2019

Head of Business Development - Care and Support

Salary

up to £48,000 plus company car provision

Location

Negotiable

Head of Business Development – Care and Support

Salary: £48,000 plus company car provision

Hours: 36.25 per week

Based: One of our regional offices

Reference Number: FCH303

Do you want to work for a company where you can really make a difference?

An exciting opportunity has arisen for a high performing and experienced individual to join the senior management team of our established, successful and rapidly evolving Care and Support enterprise at Longhurst Group.

Longhurst Group is one of the UK’s top 10 leading housing providers, providing more than 22,000 homes across the Midlands and the East of England, with a large development programme, and is a leading independent provider of care and support services. 

Passionate about people and committed to its vision of ‘Improving Lives’, Longhurst Group does not stand still and has an exciting future ahead with ambitious growth plans for housing, care, support and community investment.  Everything we do is about helping people, enhancing their wellbeing and improving lives.

We provide a wide and diverse range of care, support and community services to people of all ages from 16+ to older people, including those with mental health needs, learning disabilities, ,or who are homeless, in a variety of service models from supported housing, extra care, and floating support to assistive technology and domiciliary care.

The Role

Reporting to the Director of Care and Support, you will be responsible for assisting the Directors and other Heads of Service in developing our high quality care and support business, and the operational performance of our Assistive Technology Services and our Northamptonshire/Rutland services. You will foster excellent, collaborative relationships with commissioners and internal teams, support directorate wide technological and systems change; and lead and manage the senior service manager in your geographical area to maintain regulatory compliance, uphold best practice and achieve high quality outcomes.  You will identify and pursue business development opportunities and innovative ways of working, and contribute towards our strategic development and manage change.

Being part of Longhurst Group means living our values:  In it together, Heartfelt Service, Own it, Push the Boundaries and Fun and Fair. It is through our values that we will continue to shape the future making a positive difference within our local communities.

About You

The ideal candidates for this role will be passionate about delivering high quality people focussed services that are financially viable and great value for money.  They will have the experience and skills to lead, manage and inspire teams to provide person centred services that exceed contractual requirements and achieve great outcomes for people. 

If you fit these requirements and are highly motivated, creative and pro-active, with excellent communication and organisation skills and an aptitude for effective service and business development, then we would love to hear from you.

Why Apply?

At Longhurst Group we value and respect our people. We recognise that our success rests on the shoulders of committed staff and board members, so we want to make sure that everyone is supported and appreciated.

In return for your hard work and commitment you will enjoy excellent employee benefits including training opportunities, from 25 days annual holiday plus 3 concessionary days and a competitive pension scheme, as well as working in a forward looking, ambitious and supportive team in our growing organisation.

How to apply

If you are reading this and believe you have what it takes to be our new Head of Business Development across our Care and Support Directorate, please apply now by downloading a copy of the Job Specification and complete our online application form.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. Proof must then be provided by day one upon successful candidature.

Closing Date: Monday 1st April 2019 at 5pm

Interview Date: Monday 8 April 2019 in Rushden

Senior Services Manager

Salary

Up to £42,000

Location

Peterborough

Senior Services Manager – Cambridgeshire Care

Salary: £42,000 per annum

Hours: 36.25 per week

Based: Peterborough

Reference Number: AX008

Do you want to work for a company where you can really make a difference?

An exciting opportunity has arisen for a high performing and experienced individual to join the senior management team of our established, successful and rapidly evolving Care and Support enterprise at Longhurst Group.

Longhurst Group is one of the UK’s top 10 leading housing providers, providing more than 22,000 homes across the Midlands and the East of England, with a large development programme, and is a leading independent provider of care and support services. 

Passionate about people and committed to its vision of ‘Improving Lives’, Longhurst Group does not stand still and has an exciting future ahead with ambitious growth plans for housing, care, support and community investment.  Everything we do is about helping people, enhancing their wellbeing and improving lives.

We provide a wide and diverse range of care, support and community services to people of all ages from 16+ to older people, including those with mental health needs, learning disabilities, or who are homeless, in a variety of service models from supported housing, extra care, and floating support to assistive technology and domiciliary care.

The Role

Reporting to the Head of Service – Cambridgeshire Care, you will be responsible for assisting the Head of Service in developing our high quality extra care and support business.  You will work closely with the Registered Managers to ensure excellent services and regulatory compliance, uphold best practice and achieve high quality outcomes.  You will assist the Head of Care to expand the business and mobilise new services, stepping in as Registered Manager when required.

Being part of Longhurst Group means living our values:  In it together, Heartfelt Service, Own it, Push the Boundaries and Fun and Fair. It is through our values that we will continue to shape the future making a positive difference within our local communities.

About You

The ideal candidates for this role will be passionate about delivering high quality people focussed care and support services that are financially viable and great value for money.  They will have the experience and skills to work alongside, manage and inspire teams to provide person centred services that exceed contractual requirements and achieve great outcomes for people. 

If you fit these requirements and are highly motivated, pro-active and committed to ensuring high quality care, with great communication and organisational skills, then we would love to hear from you.

Why Apply?

At Longhurst Group we value and respect our people. We recognise that our success rests on the shoulders of committed staff and board members, so we want to make sure that everyone is supported and appreciated.

In return for your hard work and commitment you will enjoy excellent employee benefits including training opportunities, from 25 days annual holiday plus 3 concessionary days and a competitive pension scheme, as well as working in a forward looking, ambitious and supportive team in our growing organisation.

How to apply

If you are reading this and believe you have what it takes to be our new Senior Services Manager across our Care and Support Directorate, please apply now by downloading a copy of the Job Specification and complete our online application form.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. Proof must then be provided by day one upon successful candidature.

Closing Date: Monday 1 April 2019 at 12 noon

Interview Date: Friday 5 April 2019 in Peterborough

Support Workers (Warwickshire)

Salary

£15,309.61 – £16,426 pro rata per annum

Location

Various Available across Warwickshire

Support Workers

Salary: £15,309.61 up to £16,426 pro rata per annum (starting salary subject to qualifications and experience)

Hours: various

Based: Nuneaton, North Warwickshire, Bedworth and Rugby

Reference Number: FCH305

We pay £7.83 per hour for sleep in duties

We are currently recruiting Support Workers to work with people experiencing mental health within one of our registered care services. You will work as part of a team providing support to people in a small one, two or four bedded residential care property in Nuneaton. Your job role will include the provision of personal care as well as assisting with shopping, budgeting, management of mental health, support with employment, education and involvement within the community.

The idea candidate will have experience of working with vulnerable adults of all ages. More importantly are your values, enthusiasm and commitment to providing a high quality personalized service.

You should be a good communicator with the ability to create good working relationships with both colleagues and customers.

You will possess an NVQ level 2 or equivalent or be able to demonstrate a willingness to work towards the relevant qualification as outlined by the organization.

Working as part of a small team you will ensure support is available as and when required, therefore you will be required to work some evenings, weekends and public holidays. This role will require sleep-in duties.

Job Description
Application Form

Customer Service Advisor (LH213)

Salary

up to £23,970

Location

Boston

Customer Service Advisor

Salary: up to £23,970 per annum (starting salary subject to qualifications and experience)

Hours: 36.25 per week

Based: Boston

Reference Number: LH213

As part of our new Customer Service Team in the east region, we are looking for a person who can really ‘make a difference’ and working alongside our colleagues not only within Customer Service but also across the business, developing a shared culture that goes hand in hand with our Group vision and values.

With the key aim of delivering a ‘heartfelt service’, you will truly ‘own it’ by doing what we say we will do with a real pride and passion. We want you to put the customer at the heart of everything that you do whilst being a key part of developing the team culture; being innovative and creative to drive forward a performance culture fostered to achieve our key aims and objectives in terms of service excellence.

As a ‘fun but fair’ member of the team, you will know how to bring the best out of your colleagues and yourself whilst working across our other regions to ensure consistency and a harmonised approach is achieved as part of ‘One Team, One Vision.’

In line with our culture, you will be empowered to ‘push the boundaries’ and encouraged to constantly strive for excellence and a fresh way of doing things; being sector leads in delivering outstanding services and truly making this a service that is focussed on ‘Improving Lives.’

To download a copy of the Job Description please click here

Closing Date: 4th April 2019      

Interview Dates: 12th April 2019

 

 

 

 

 

 

 

 

 

 

 

 

 

L&H215 Business Support Assistant

Salary

Upto £21,600

Location

Nottingham

Business Support Assistant

Salary: up to £21,600 (depending on skills and experience)

Hours: 36.25 hours per week (Monday to Friday 8.55 – 17.10)

Contract: Permanent

Based: Nottingham

Job ref: LH215

An exciting opportunity has arisen to join our expanding Business Support Team, as a full time, permanent Business Support Assistant based at our Nottingham office. We are in the process of enhancing the existing Business Support service that we offer to colleagues, so this is a fantastic time to join the team and make a real difference.

As an organisation, we have clear values that unite our Group; we put our customers first and always strive for ways to develop our vision of ‘improving lives’, while providing a ‘heartfelt service’. We are looking for a passionate individual to join the Business Support team, who will embrace our values and help to develop a culture that goes hand in hand with our Group ‘One Team, One Vision’ ethos. 

The main focus of this role is to provide comprehensive administrative support to colleagues across the Group, ensuring a first class administration service is offered at all times. Tasks will include minute taking, administration of the organisation’s online My Account portal and data analysis, in addition to general administration tasks.

Strong ICT skills are essential; with proven experience using Microsoft Office packages, including word processing, formatting, inputting, editing, retrieving, copying and data analysis. Knowledge of Survey Monkey and other software packages would be desirable. Embracing new technology and pro-actively using ICT to seek new ways of working is essential to ensure the team can meet business needs now, and in the future.

As a successful candidate, you will have a friendly, professional and approachable manner that enables you to work as part of a wider team. You will be positive, enthusiastic and self-motivated in your approach to service delivery, with excellent organisational and administrative skills. You must have the ability to manage and prioritise your individual workload in order to meet deadlines, while responding flexibly to requests and providing a high quality service at all times.  

For informal enquiries about this position, please contact Gina Goncalvez on 01933 415274

To download a copy of the Job Description please click here

Closing date: Sunday 7th April 2019

Interview date: Wednesday 17th April 2019